Support from Thames Valley Police
Victims First can offer support regardless of whether the crime experienced was reported to the police.
We understand there are many reasons why victims don’t report the crime they have experienced to the police.
When accessing our support, we will not seek to persuade you to report to the police unless you explicitly ask for our advice or support to do so.
If you wish to report the crime you have experienced to Thames Valley Police, you can do so in one of the following ways:
In an emergency situation, always call 999.
- 101 - non-emergency number, available 24/7.
- Online via the Thames Valley Police website.
- In person at your nearest police station.
- Individuals with hearing or speech impairments can register with an emergency SMS text service to contact the emergency services, including the police, via a textphone service.
- Call +44 1865 841148 if contacting Thames Valley Police from abroad.
You can also report a crime, or give information about a crime, 100% anonymously, via Crimestoppers.
If you are in a dangerous or vulnerable situation and call 999 but are unable to speak safely to the operator, you can still get help.
Calling 999 from a mobile:
- Dial 999
- Listen to the call handler
- Press 55 when prompted
This will let the operator know you are in a genuine emergency and will transfer your call to the police.
Note, if you do not press 55 when prompted, your call could be terminated.
The police will usually be able to find your location when calling from a mobile but if you can say one thing to the call handler when transferred, confirm your location. Only speak if you feel safe to do so.
You may also be asked to cough or tap the keys on your phone to answer questions.
Calling 999 from a landline:
- Dial 999
- Listen to the call handler
- If you do not speak or answer questions, your call will be transferred to the police.
Calling 999 from a landline automatically provides the police with information about your location.
The Silent Solution can be used by anyone in any dangerous or vulnerable situation that needs help from the police.
View the Silent Solution poster for more information.
The Rapid Video Response (RVR) service provides an immediate, optional video call with a frontline officer for victims reporting non-emergency domestic abuse incidents to Thames Valley Police via 101.
The service, which launched on 1 December 2025, delivers faster engagement with victims; enabling officers to safeguard individuals earlier, capture evidence more quickly and provide support in a way that is safe and accessible. On average, RVR connects victims to an officer nine times faster when compared with traditional deployment methods.
Since launching, RVR has been used to respond to a wide range of domestic abuse incidents including assaults, sexual offences, harassment, stalking, coercive or controlling behaviour, malicious communications, computer misuse, and breaches of bail or court orders.