Contact Us
There are a number of ways you can get in contact with us:
Phone
Call us on 0300 1234 148. If we're unable to answer your call, please leave a message with a safe number to call you back.
Live Chat
Live chat is available by clicking on the 'Chat live with us' on the bottom right hand corner of your screen. If Live Chat is not available a 'Leave a message' button will be visible. You can send us a message and leave your contact details for us to respond to you.
Online referral
Victims and witnesses in need of support can make an online referral through our website. Complete one of our online referral forms below and a member of our team will contact you.
Our online referrals portal is not compatible with Internet Explorer. Please use an alternative browser to access the links below:
Refer myself
Refer someone else (under 18)
Refer someone else (18 and over)
Domestic Abuse professionals
If you are referring someone else for support, you must also email an accompanying up-to-date DASH risk assessment to victimsfirst@thamesvalley.police.uk for us to progress it. Otherwise, an explanation why a DASH cannot be provided must be given in the incident details section.
General Enquiry
You can make a general enquiry by completing our enquiry form below.
Opening hours
Our opening hours are as follows:
- Monday and Wednesday - 9am to 5pm
- Tuesday and Thursday - 9am to 7pm
- Friday - 9am to 4.30pm
National Helplines
In an emergency situation always call 999.
Supportline
- Phone 0808 1689 111 (24 hour helpline operated nationally by Victim Support)
- Website: www.victimsupport.org.uk
Samaritans
- Phone: 116 123 (24-hour helpline)
- Website: www.samaritans.org.uk
National Domestic Abuse Helpline
- Phone: 0808 2000 247 (24-hour helpline)
- Website: www.nationaldahelpline.org.uk/
24/7 Rape and Sexual Abuse Support Line
- Phone: 0808 500 2222 (24-hour helpline)
- Website: 247sexualabusesupport.org.uk
NSPCC
- Phone: 0800 1111 for Childline for children (24-hour helpline)
- 0808 800 5000 for adults concerned about a child (24-hour helpline)
- Website: www.nspcc.org.uk
Hourglass (for older victims of abuse and neglect)
- Phone: 0808 808 8141 (24-hour helpline)
- Website: www.wearehourglass.org
The Forced Marriage Unit helpline
- Phone: 020 7008 0151 (00 44 20 7008 0151 from abroad) (24-hour helpline)