Get Support Now

 If you've experienced crime or abuse, there are a number of ways you can contact us:

Phone

Call us on 0300 1234 148. If we're unable to answer your call, please leave a message with a safe number to call you back.

Live Chat

Live chat is available by clicking on the 'Chat live with us' on the bottom right hand corner of your screen. If Live Chat is not available a 'Leave a message' button will be visible. You can send us a message and leave your contact details for us to respond to you. 

Online referral

Victims and witnesses in need of support can make an online referral through our website. Complete one of our online referral forms below and a member of our team will contact you.

Our online referrals portal is not compatible with Internet Explorer. Please use an alternative browser to access the links below:

Refer myself

Refer someone else (under 18)

Refer someone else (18 and over)

Domestic Abuse professionals

If you are referring someone else for support, you must also email an accompanying up-to-date DASH risk assessment to victimsfirst@thamesvalley.police.uk for us to progress it. Otherwise, an explanation why a DASH cannot be provided must be given in the incident details section.

Opening hours

Our opening hours are as follows:

  • Monday and Wednesday - 9am to 5pm
  • Tuesday and Thursday - 9am to 7pm
  • Friday - 9am to 4.30pm

National Helplines

If you need immediate support outside of our opening hours, the following 24-hour helplines are available to offer support. In an emergency situation always call 999.
 

Supportline 

 

Samaritans

National Domestic Abuse Helpline

24/7 Rape and Sexual Abuse Support Line

NSPCC

  • Phone: 0800 1111 for Childline for children (24-hour helpline)
  • 0808 800 5000 for adults concerned about a child (24-hour helpline)
  • Website: www.nspcc.org.uk

Hourglass (for older victims of abuse and neglect)

The Forced Marriage Unit helpline

  • Phone: 020 7008 0151 (00 44 20 7008 0151 from abroad) (24-hour helpline)